eCommerce Solutions

eCommerce
Solutions

Recover abandoned carts, send proactive shipping updates, and automate post-purchase engagement to increase sales, reduce support costs, and build loyal customers.

The XUNA Case for eCommerce

Step 1

The Problem

Carts get abandoned before checkout. Shipping questions flood support. Repeat purchase rates suffer without follow-up. Personalizing communication at scale is hard — until it isn't.

Features

Powerful AI Tools Built for eCommerce

eCommerce businesses compete on speed and experience. XUNA automates cart recovery, shipping updates, and post-purchase engagement to turn one-time buyers into repeat customers.

Step 1

The Problem

Carts get abandoned before checkout. Shipping questions flood support. Repeat purchase rates suffer without follow-up. Personalizing communication at scale is hard — until it isn't.

The XUNA Advantage

Why eCommerce Teams Choose XUNA

Automated abandoned cart recovery via SMS
Proactive shipping and delivery updates
Post-purchase review requests and re-engagement
Personalized product recommendations at scale

Step 2

The Solution

XUNA connects to Shopify, WooCommerce, BigCommerce, or Magento and automates cart recovery, shipping updates, and post-purchase engagement. Chat and SMS agents answer order questions, recommend products, and handle returns 24/7.

What We Solve

Common eCommerce Challenges

01
High cart abandonment rates cutting into revenue
02
Manual shipping update inquiries overwhelming support
03
Low repeat purchase rates from lack of follow-up
04
Difficulty personalizing communication at scale

Step 3

The Advantage

Automated abandoned cart recovery via SMS. Proactive shipping and delivery updates. Post-purchase review requests and re-engagement flows. Personalized product recommendations at scale.

+28%

Cart Recovery

-55%

Support Tickets

Repeat Purchases

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Step 4

The Numbers

Cart recovery up 28%, support tickets down 55%, repeat purchases 3×, and 5× ROI from day one — recovered revenue plus reduced support cost equals measurable growth.

+28%

Cart Recovery

Timely SMS reminders bring shoppers back to complete purchases.

-55%

Support Tickets

Proactive updates reduce "where is my order" inquiries.

3x

Repeat Purchases

Automated post-purchase flows drive customer lifetime value.

5x

ROI

XUNA pays for itself through recovered revenue and reduced costs.

Capabilities

Built for Real Conversations

XUNA Voice agents handle complex calls with human-like fluency, from qualifying leads to scheduling appointments and resolving support tickets. Every interaction is logged, analyzed, and optimized.

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Active Calls

12 live

Sarah Mitchell

3:42

Connected

James Park

1:15

Transferring

Lisa Chen

5:08

Resolved

Voice Analytics

Last 30 days

Avg Handle Time

2:18

Resolution Rate

94%

CSAT Score

4.8

Calls Today

1,247

Call Flow

Active

Greeting

Natural welcome

Qualify

Identify intent

Route

Solve or transfer

Follow Up

SMS confirmation

Integration

Build on XUNA
10,000+ Integrations

Connect XUNA to your CRM, calendar, messaging, and marketing tools — native connectors plus Zapier and Make, ready to go.

See All 10,000+ Integrations

Need to Know

Frequently Asked
Questions.

eCommerce Solutions

eCommerce
Solutions

Recover abandoned carts, send proactive shipping updates, and automate post-purchase engagement to increase sales, reduce support costs, and build loyal customers.