Industries
XUNA AI
For eCommerce
Recover abandoned carts, send proactive shipping updates, and automate post-purchase engagement to increase sales, reduce support costs, and build loyal customers.
eCommerce
XUNA in eCommerce
In the competitive world of eCommerce, a sale is never final until the product is in the customer's hands. Every abandoned cart is lost revenue. Every "Where is my order?" support ticket is a drain on your resources. Brands are in a constant battle to capture attention, convert sales, and build loyalty in a crowded marketplace.
XUNA empowers eCommerce businesses to automate the entire customer journey, from pre-purchase questions to post-purchase support. Our AI-powered platform drives revenue with automated cart recovery, reduces support costs by proactively answering order status questions, and builds loyalty through timely, personalized communication.
Case Study
Case Study: Abandoned Cart Recovery for a D2C Brand
A direct-to-consumer apparel brand used XUNA SMS to automate their abandoned cart sequence. By sending a timed series of reminders and a final discount offer, they:
- Recovered 28% of abandoned carts, directly boosting monthly revenue.
- Achieved a 15x return on investment for their SMS marketing spend.
Case Study
Case Study: Proactive Shipping Updates for an Electronics Retailer
An electronics retailer was overwhelmed with "Where Is My Order?" (WISMO) support tickets. By implementing XUNA to send proactive SMS shipping notifications at every stage (shipped, in transit, out for delivery, delivered), they:
- Reduced WISMO support tickets by 80%.
- Improved their post-purchase customer satisfaction score by 40%.
eCommerce Solutions
Top Platform Highlights for XUNA
- Recover Lost Sales, Automatically with intelligent abandoned cart reminders via SMS.
- Automate Your Customer Support by proactively answering the most common order-related questions.
- Drive Repeat Purchases with post-purchase follow-ups and review requests.
- Integrate Directly with Your Store for a seamless, automated workflow.
Platform Highlights
The XUNA Advantage
XUNA simplifies operations by eliminating manual follow-ups and enabling personalized automation. Voice agents respond in real-time, SMS adapts to user behavior, and CRM ties it all together without adding friction to your workflows.
- Provide Instant Service, 24/7 with automated customer communication that doesn't rely on staffing.
- Deploy in Days, Not Months with a fast, no-code setup that integrates into your existing processes.
- Personalize Every Touchpoint with tailored automation across the entire customer lifecycle.
- Unify Your Data for Faster Insights and better compliance support with a centralized platform.
eCommerce Service
Best Practices for Agencies
Use XUNA to build a best-in-class customer experience that drives revenue and loyalty. Automate your abandoned cart flow to recover lost sales around the clock. Proactively send shipping and delivery updates via SMS to reduce support tickets and build trust. Follow up after delivery to request reviews and encourage repeat purchases. Use our Voice AI to answer common pre-sale questions and route complex issues to the right agent.
eCommerce Integrations
Top Integrations for eCommerce
XUNA is built to integrate directly with the backbone of your online business, including leading eCommerce platforms like Shopify, BigCommerce, WooCommerce, andMagento, as well as your favorite helpdesk and marketing automation tools.
Key KPIs
45M+
Customer Calls
Proven voice AI performance across real, high-volume phone operations.
4M+
Hours Saved
Less time on manual calls. More time for growth, sales, and support.
+35%
Answered Calls
Voice agents respond instantly - no hold music, no missed opportunities.
99.9%
Uptime
AI voice agents your business can rely on, every minute of every day.
Need To Know
Frequently Asked Questions
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