Industries
XUNA AI
For Hospitality
Deliver five-star service with 24/7 automated booking responses, upsell offers, and guest communications that drive loyalty, maximize revenue, and enhance experiences.
Hospitality
XUNA in Hospitality
In hospitality, timing is everything. A delayed response to a booking inquiry means a potential guest is booking with the hotel down the street. A missed opportunity to upsell is revenue left on the table. Brands are under immense pressure to deliver high-touch experiences at scale while navigating staffing shortages and rising guest expectations.
XUNA empowers hospitality businesses to stay ahead of the curve. Our AI-powered suite automates guest engagement, centralizes communications, and optimizes daily operations, all without increasing headcount. Whether you manage a boutique hotel, a luxury resort, or a vacation rental company, XUNA ensures you never miss a booking inquiry, guest request, or follow-up opportunity.
Case Study
Case Study: Guest Engagement Automation for a Boutique Hotel Group
A boutique hotel group implemented XUNA Voice and XUNA SMS to handle reservation inquiries, upsell room upgrades, and manage post-stay follow-ups. This strategic automation led to significant improvements:
- 35% increase in high-margin direct bookings
- Eliminated missed calls, handling concurrent inquiries seamlessly 24/7
Case Study
Case Study: Upsell Campaigns for a Luxury Resort
A luxury resort utilized XUNA SMS to send automated pre-arrival messages. These campaigns generated an additional $60,000 in ancillary revenue in its first season by promoting spa and dining reservations to confirmed guests.
- The majority of these upsell bookings were completed efficiently without requiring staff intervention.
Hospitality
Top Platform Highlights for XUNA
- Deliver 5-Star Service, 24/7 with AI-powered guest communication that's always on.
- Launch Your Custom Setup, Fast with rapid onboarding tailored to your brand's unique needs.
- Connect Your Entire Operation with seamless integrations into your existing systems.
- Scale Your Service, Not Your Staff with automation that delivers personalized experiences and enhances loyalty.
Platform Highlights
The XUNA Advantage
XUNA simplifies operations by eliminating manual follow-ups and enabling personalized automation. Voice agents respond in real-time, SMS adapts to user behavior, and CRM ties it all together without adding friction to your workflows.
- Provide Instant Service, 24/7 with automated customer communication that doesn't rely on staffing.
- Deploy in Days, Not Months with a fast, no-code setup that integrates into your existing processes.
- Personalize Every Touchpoint with tailored automation across the entire customer lifecycle.
- Unify Your Data for Faster Insights and better compliance support with a centralized platform.
Hospitality Service
Best Practices for Travel
Elevate your guest experience by creating a seamless digital journey with XUNA. Use voice automation to provide 24/7 responses to inquiries and requests. Send timely pre-stay reminders and offers via SMS to build anticipation and drive ancillary revenue. Consolidate all guest history and preferences into a single CRM view to deliver truly personalized service that makes every guest feel valued.
Hospitality Integrations
Top Integrations for Hospitality
XUNA is built to integrate seamlessly with the leading software that runs your business, including your Property Management System (PMS), channel managers, booking engines, and other core hospitality platforms.
Key KPIs
45M+
Customer Calls
Proven voice AI performance across real, high-volume phone operations.
4M+
Hours Saved
Less time on manual calls. More time for growth, sales, and support.
+35%
Answered Calls
Voice agents respond instantly - no hold music, no missed opportunities.
99.9%
Uptime
AI voice agents your business can rely on, every minute of every day.
Need To Know
Frequently Asked Questions
Try XUNA