Hospitality Solutions

Hospitality
Solutions

Deliver five-star service with 24/7 automated booking responses, upsell offers, and guest communications that drive loyalty, maximize revenue, and enhance experiences.

The XUNA Case for Hospitality

Step 1

The Problem

Slow responses cost bookings. Guest communication fragments across channels. The front desk burns hours on manual follow-up. Personalizing service across multiple properties is nearly impossible by hand.

Features

Powerful AI Tools Built for Hospitality

In hospitality, every guest interaction matters. XUNA automates booking confirmations, upsell offers, and post-stay follow-ups so your team can focus on creating memorable experiences.

Step 1

The Problem

The XUNA Advantage

Why Hospitality Teams Choose XUNA

Instant booking confirmations and reminders
Automated upsell and cross-sell messaging
Consistent guest communication 24/7
Multi-property support from a single platform

Step 2

The Solution

XUNA handles reservations, upsell offers, and post-stay messages across Voice, SMS, and Chat — always on, always on-brand. Agents confirm bookings, surface the right upgrade, and trigger review requests at check-out.

What We Solve

Common Hospitality Challenges

01
Missed bookings from slow response times
02
Inconsistent guest communication across channels
03
Manual follow-ups that drain front desk resources
04
Difficulty scaling personalized service across properties

Step 3

The Advantage

Instant booking confirmations and reminders. Upsell offers at exactly the right moment. Consistent 24/7 guest communication. One platform spanning every property.

92%

Guest Satisfaction

Upsell Revenue

-60%

No-Shows

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Step 4

The Numbers

92% guest satisfaction, 3× upsell revenue, no-shows down 60%, and full coverage after hours — every booking captured, every upgrade surfaced, every guest followed up.

92%

Guest Satisfaction

AI-assisted communication delivers faster, more personalized responses.

3x

Upsell Revenue

Automated offers at the right time drive ancillary revenue growth.

-60%

No-Shows

Smart reminders and confirmations drastically reduce missed reservations.

24/7

Availability

Never miss a booking request, even outside business hours.

Capabilities

Built for Real Conversations

XUNA Voice agents handle complex calls with human-like fluency, from qualifying leads to scheduling appointments and resolving support tickets. Every interaction is logged, analyzed, and optimized.

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Active Calls

12 live

Sarah Mitchell

3:42

Connected

James Park

1:15

Transferring

Lisa Chen

5:08

Resolved

Voice Analytics

Last 30 days

Avg Handle Time

2:18

Resolution Rate

94%

CSAT Score

4.8

Calls Today

1,247

Call Flow

Active

Greeting

Natural welcome

Qualify

Identify intent

Route

Solve or transfer

Follow Up

SMS confirmation

Integration

Build on XUNA
10,000+ Integrations

Connect XUNA to your CRM, calendar, messaging, and marketing tools — native connectors plus Zapier and Make, ready to go.

See All 10,000+ Integrations

Need to Know

Frequently Asked
Questions.

Hospitality Solutions

Hospitality
Solutions

Deliver five-star service with 24/7 automated booking responses, upsell offers, and guest communications that drive loyalty, maximize revenue, and enhance experiences.